Contact
Email is the only way to contact Jsonformatter. There is no contact form, chat or social media channel. This page explains what you can write about, what to include so your message can be acted on, and what we cannot help with.
Email address
Write to us at carvalhosoftwarecompany@gmail.com
The address is shown as text, so you can also copy it and paste it into your email service.
You can write in English, Portuguese or Spanish, the three languages the site is available in.
What you can write about
Messages about the tools and the site are welcome. Common reasons to write include:
- A tool gave a wrong or confusing result, such as formatted output that does not match your input.
- An error message did not help you find the problem in your input.
- A translation mistake or unclear wording in the Português or Español versions of the site.
- An accessibility problem, such as a control you cannot reach with the keyboard, content a screen reader does not announce, or text with low contrast.
- A suggestion for a new tool or an improvement to an existing one.
- A question about privacy or how the site handles your data.
How to write a useful report
A short message with the right details is easier to act on than a long one without them. When you report a problem, try to include:
- The name of the tool or the address of the page you were using.
- Your browser and device, for example a recent Firefox on a Windows laptop or Safari on an iPhone.
- What you did, step by step.
- What you expected to happen and what happened instead.
- The error message shown, if any. Where possible, errors include a line and column, so copy those too.
- A small made-up example with the same shape as your data, and whether your input was large. Each run accepts up to about 2 MB of input.
Never send passwords, access tokens or other secrets, or real data you pasted into a tool. A made-up example that reproduces the problem is enough. The email link on this page does not include any text from the tools.
What we cannot help with
Some requests are not possible because of how the site works:
- There are no user accounts, so there is no password to reset and no account data to delete.
- The text you paste into the editor is processed only in your browser and is never sent to our server or stored. We cannot see it, recover it or delete it. Reloading or closing the tab discards it.
- We cannot see what you pasted, so a report without a description or example of the input is hard to investigate.
Privacy questions
The site can measure tool use, page views and performance. For each tool run it records only the tool used, the outcome, the page language and whether your browser has visited before. It never records the text you work with, and you can turn measurement off with the button in the footer.
For details and how to exercise your rights, see the Privacy Policy
Who reads your message
Jsonformatter is operated by Luis Carvalho, an individual, under the Carvalho Software brand.
One person reads the mail. Suggestions are read and considered, but we cannot promise that every one will be implemented or that a reported problem will be fixed.
Replies
We do not promise a response time.
If you need an answer, say so in your message and check that the address you write from can receive email.
Reporting misuse
If you believe the site is being used in a way that breaks its rules, you can report it by email.
To learn what counts as misuse and how to report it, see the Content Policy